Terms of Use | Secret Recipe Malaysia

The Secret Recipe Loyalty Programme (“SR Rewards”) is operated through the website & mobile application and governed by the following terms and conditions and any other policies, FAQs, guidelines pertaining to the Loyalty Programme as may be in place from time to time (“Terms and Conditions”).
Please read these Terms and Conditions carefully. By successfully signing up as a member to the SR Rewards through the website or mobile app (“Member”) and using the Mobile App, you are deemed to have read, understood, accepted and agree to be bound by each term and condition as contained in these Terms and Conditions. The Terms and Conditions stated herein constitute a legal agreement between you and Secret Recipe.
Secret Recipe reserves the right to, at its sole and absolute discretion from time to time without prior notification, amend, modify, update, change and/ or terminate the SR Rewards and/ or all or any portion of the Terms and Conditions (“Amendments”, and “Amended” shall be construed accordingly); and any Amendments will be effective immediately upon posting of the same on the Secret Recipe website at secretrecipe.com.my (“Website”) and / or the Mobile App. Each Amended version of the Terms and Conditions shall apply and supersede all previous versions including the hardcopy version (if any). In the event of any inconsistency between these Terms and Conditions and any other material in any medium containing information on the Loyalty Programme, these Terms and Conditions (as Amended) shall prevail.
By signing up, you agree that it is your responsibility as a Member to keep yourself updated with the Terms and Conditions (as Amended). Any continued participation as a Member or use of the Mobile App after any Amendments to the Terms and Conditions shall constitute consent, acceptance and affirmative agreement by the Member to the Terms and Conditions as they exist from time to time, including, without limitation, the amended Terms and Conditions. Secret Recipe shall not be held liable for any loss, damage or expense accrued (regardless of whether Secret Recipe receives prior notice or advice of the possibility of damage) as a result from any Amendments to the SR Rewards or these Terms and Conditions.
If you do not agree to or fall within the Terms and Conditions and wish to discontinue using the SR Rewards, please do not continue using the SR Rewards or mobile app and proceed with termination.

Membership

If you are under 18 years, you need your parents’ permission before becoming a member and accessing the SR Rewards & mobile application.

Your Membership is non-transferable. You must not share your username and password with anyone else or allow anyone else to access your SR Rewards or the mobile application using your username and password.

You are responsible for every use of the SR Rewards that occurs in conjunction with use of your username and password. You must use reasonable efforts to keep your username and password confidential. You must notify us as soon as you become aware of any unauthorized use of your membership, username or password.

Points Collection

Points will be awarded to any Transaction made by a Member at selected Secret Recipe outlets in Malaysia except Pearl Point, Kompleks Pusat Bandar Pasir Gudang, Aeon Mall Taman Universiti, Taman Suria, City Square & Aeon Mall Taiping.
Every Ringgit Malaysia One (RM 1.00) spent by Member tier in a Transaction is equivalent to ONE (1) point (being RM 1.00 = 1 point), Super Fan tier in a Transaction is equivalent to TWO (2) point (being RM 1.00 = 2 point) and Sweet Elite tier in a Transaction is equivalent to THREE (3) point (being RM 1.00 = 3 point), inclusive of any tax charged.
Each Transaction receipt shall entitle only one (1) Member to accumulate points.
Any points collected from a Transaction must be redeemed within 120 days from the points were earned.
Members shall be entitled to earn points for each Transaction receipt and based on the integer value per Transaction.

Membership Details

The SR Rewards page in website or Mobile App (with active internet connection/ electronic communication) must be presented to the cashier at the point of purchase by a Member for the Transaction at participated Secret Recipe outlets to ensure that the spending amount is recorded and accumulated. Any failure to do so shall result in the amount spent not being taken into account for points accumulation and Secret Recipe shall not be held liable for such failure including where the SR Rewards, mobile or electronic device on which the Mobile App is installed on does not have active internet connection or electronic communication for any reason whatsoever.
Points earned from a Transaction may take up within twenty-four (24) hours to be reflected in the SR Rewardsand redemption of points by a Member shall only be allowed with the points that already reflected in the SR Rewards.
- Secret Recipe reserves the right to correct the points balance provided in your Mobile App if believe that a billing or accounting error has occurred regardless of whether notice is provided.
Points collected shall be on a cumulative basis subject always to any points collected from a Transaction must be redeemed within 120 days from the points were earned (“Expiration Date“).
Secret Recipe reserves the right to refuse awarding any points or to remove any points awarded if Secret Recipe identifies that the points collected were in error or suspects that the points were fraudulently accumulated or in breach of these Terms & Conditions regardless of whether notice is provided.

Points Redemption

Points can be used to redeem Rewards via the SR Rewards & Mobile App. A Member may redeem some or all his points for Rewards subject to the Member complying with the procedures for redemption
- In the event that Rewards redeemed with points are not reflected in the Mobile App after twenty-four (24) hours, the affected Member shall kindly inform Secret Recipe via feedback page of the relevant Redemption by providing all relevant information and any failure to do so shall result in the Member accepting the points balance as reflected in the SR Rewards & Mobile App as correct and final without any further right to claim for unrecorded points and no further correspondence will be entertained.
Points will be deducted automatically from the SR Rewards & Mobile App based on a first in first out basis, upon successful redemption. The points earned at the earliest date will be deducted first, followed by Points earned at later dates, until which the full points required for the redemption is achieved.
All completed redemption shall not be revoked, cancelled, returned or refunded.
Secret Recipe, reserves the right to, at its sole and absolute discretion from time to time without prior notification, amend, modify, update, change and / or terminate the Rewards and/or items available for redemption.
Secret Recipe reserves the right to refuse any Points Redemption or to remove any Rewards redeemed with points if Secret Recipe identifies that the points collected were in error or suspects that the points were fraudulently accumulated or in breach of these Terms & Conditions regardless of whether notice is provided.

Rewards

Unless expressly provided under these Terms and Conditions, each of the Rewards, in particular Rewards other than points, may respectively be subjected to other terms and conditions as stipulated by Secret Recipe.
All Rewards are subject to in-store availability, on a “while stocks last” basis and may be applicable to limited (and not all) Secret Recipe outlets or particular products only.
Secret Recipe may, at its discretion, replace or substitute any Rewards with any other rewards of similar or equivalent value without prior notice.
Any Rewards earned are non-transferable, non-assignable, not for sale to any third parties and not exchangeable for cash.
Any Rewards earned shall only be redeemed once and at participated Secret Recipe outlet in Malaysia only. Any unutilised Rewards after the applicable expiration date shall be forfeited, not reinstated and not refundable.
Members shall pay the price difference if the Transaction value is higher than the amount of Rewards used for redemption. However, in the event where the Transaction value is lower than that of the Rewards, the price difference will not be refunded.

Internet Delays

The SR Rewards and / or the Mobile App may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the mobile or electronic device used by the Member being faulty, not connected, out of range, switched off or not functioning. Secret Recipe shall not be held responsible for any failure of recording any points accumulation, redemption of points or other privileges, and other Mobile App usage related failures, damages or losses resulting from such problems.

Refer A Friend

As a SR Rewards member (a “Referrer”), you are subject to Terms of Use and Online Policy, as well as the following additional Terms & Conditions for SR Rewards Refer A Friend Program:

Qualified Referral. A Qualified Referral is defined as a person (a "Referred Member") registers a Secret Recipe account using Referrer referral code.
Referred Member. The Referred Member and the Referrer cannot be the same person (for example, by using a different email address). Secret Recipe will disqualify suspicious referrals.
Referral Rewards. For you to earn referral rewards as a Referrer, the Referred Member must complete a registration using Referrer’s referral code and spends with no minimum amount their first transactions at Secret Recipe. A Referrer and Referred Member will receive the rewards for every successful referral and transaction.
Eligibility. To be eligible for the Programme, the Referrer must share his/her unique referral code with their friends or family. Eligibility is limited to individuals only. SR Rewards Refer A Friend Program cannot be used by businesses.
Right to Close Accounts. Secret Recipe reserves the right to close the account(s) of any Referrer and/or Referred Member and to request proper payment if the Referrer and/or Referred Customer attempts to use the SR Rewards Refer A Friend Program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.
Right to Cancel Program or Change Terms. Secret Recipe reserves the right to cancel our Refer A Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.
Secret Recipe shall not be held responsible or liable for any claims of loss or damage to property or personal injury or loss of life by the Referrers and Referred Member, and/or any party resulting from or arising out of or in connection with this Programme.