Terms Of Use

App

General

  • The Secret Recipe Loyalty Programme is operated through the mobile application and governed by the following terms and conditions and any other policies, FAQs, guidelines pertaining to the Loyalty Programme as may be in place from time to time (“Terms and Conditions”).
  • Please read these Terms and Conditions carefully. By successfully signing up as a member to the Loyalty Programme through the Mobile App (“Member”) and using the Mobile App, you are deemed to have read, understood, accepted and agree to be bound by each term and condition as contained in these Terms and Conditions. The Terms and Conditions stated herein constitute a legal agreement between you and Secret Recipe.
  • Secret Recipe reserves the right to, at its sole and absolute discretion from time to time without prior notification, amend, modify, update, change and/ or terminate the Loyalty Programme and/ or all or any portion of the Terms and Conditions (“Amendments”, and “Amended” shall be construed accordingly); and any Amendments will be effective immediately upon posting of the same on the Secret Recipe website at secretrecipe.com.my (“Website”) and / or the Mobile App. Each Amended version of the Terms and Conditions shall apply and supersede all previous versions including the hardcopy version (if any). In the event of any inconsistency between these Terms and Conditions and any other material in any medium containing information on the Loyalty Programme, these Terms and Conditions (as Amended) shall prevail.
  • By signing up, you agree that it is your responsibility as a Member to keep yourself updated with the Terms and Conditions (as Amended). Any continued participation as a Member or use of the Mobile App after any Amendments to the Terms and Conditions shall constitute consent, acceptance and affirmative agreement by the Member to the Terms and Conditions as they exist from time to time, including, without limitation, the amended Terms and Conditions. Secret Recipe shall not be held liable for any loss, damage or expense accrued (regardless of whether Secret Recipe receives prior notice or advice of the possibility of damage) as a result from any Amendments to the Loyalty Programme or these Terms and Conditions.
  • If you do not agree to or fall within the Terms and Conditions and wish to discontinue using the Loyalty Programme, please do not continue using the Mobile App or the Loyalty Programme and proceed with termination.

Membership

If you are under 18 years, you need your parents’ permission before becoming a member and accessing the mobile application.

Your Membership is non-transferable. You must not share your username and password with anyone else or allow anyone else to access the mobile application using your username and password.

You are responsible for every use of the mobile application that occurs in conjunction with use of your username and password. You must use reasonable efforts to keep your username and password confidential. You must notify us as soon as you become aware of any unauthorized use of your membership, username or password.

Points Collection

  • Points will be awarded to any Transaction made by a Member at selected Secret Recipe outlets in Malaysia: https://www.secretrecipe.com.my/e-voucher-redemption-outlet-list/.
  • Every Ringgit Malaysia One (RM 1.00) spent by a Member in a Transaction is equivalent to THREE (3) point (being RM 1.00 = 3 point), inclusive of any tax charged.
  • Each Transaction receipt shall entitle only one (1) Member to accumulate points.
  • Any points collected from a Transaction must be redeemed within 4 months from the points were earned.
  • Members shall be entitled to earn points for each Transaction receipt and based on the integer value per Transaction.

Membership Details

  • The Mobile App (with active internet connection/ electronic communication) must be presented to the cashier at the point of purchase by a Member for the Transaction at any Secret Recipe outlet to ensure that the spending amount is recorded and accumulated. Any failure to do so shall result in the amount spent not being taken into account for points accumulation and Secret Recipe shall not be held liable for such failure including where the mobile or electronic device on which the Mobile App is installed on does not have active internet connection or electronic communication for any reason whatsoever.
  • Points earned from a Transaction may take up to twenty-four (24) hours to be reflected in the Mobile App and redemption of points by a Member shall only be allowed after twenty-four (24) hours has lapsed from the time of the Transaction from which the points were earned.
    • Secret Recipe reserves the right to correct the points balance provided in your Mobile App if we believe that a billing or accounting error has occurred regardless of whether notice is provided.
  • Points collected shall be on a cumulative basis subject always to any points collected from a Transaction must be redeemed within 4 months from the points were earned (“Expiration Date“).
  • Secret Recipe reserves the right to refuse awarding any points or to remove any points awarded if Secret Recipe identifies that the points collected were in error or suspects that the points were fraudulently accumulated or in breach of these Terms & Conditions regardless of whether notice is provided.

Points Redemption

  • Points can be used to redeem Rewards via the Mobile App. A Member may redeem some or all his points for Rewards subject to the Member complying with the procedures for redemption
  • Rewards redeemed with points may take up to twenty-four (24) hours to be reflected in the Mobile App.
    • In the event that Rewards redeemed with points are not reflected in the Mobile App after twenty-four (24) hours, the affected Member shall kindly inform Secret Recipe via the in-app feedback page of the relevant Redemption by providing all relevant information and any failure to do so shall result in the Member accepting the points balance as reflected in the Mobile App as correct and final without any further right to claim for unrecorded points and no further correspondence will be entertained.
  • Points will be deducted automatically from the Mobile App based on a first in first out basis, upon successful redemption. The points earned at the earliest date will be deducted first, followed by Points earned at later dates, until which the full points required for the redemption is achieved.
  • All completed redemption shall not be revoked, cancelled, returned or refunded.
  • Secret Recipe, reserves the right to, at its sole and absolute discretion from time to time without prior notification, amend, modify, update, change and / or terminate the Rewards and/or items available for redemption.
  • Secret Recipe reserves the right to refuse any Points Redemption or to remove any Rewards redeemed with points if Secret Recipe identifies that the points collected were in error or suspects that the points were fraudulently accumulated or in breach of these Terms & Conditions regardless of whether notice is provided.

Rewards

  • Unless expressly provided under these Terms and Conditions, each of the Rewards, in particular Rewards other than points, may respectively be subjected to other terms and conditions as stipulated by Secret Recipe.
  • All Rewards are subject to in-store availability, on a “while stocks last” basis and may be applicable to limited (and not all) Secret Recipe outlets or particular products only.
  • Secret Recipe may, at its discretion, replace or substitute any Rewards with any other rewards of similar or equivalent value without prior notice.
  • Any Rewards earned are non-transferable, non-assignable, not for sale to any third parties and not exchangeable for cash.
  • Any Rewards earned shall only be redeemed once and at any Secret Recipe outlet in Malaysia only. Any unutilised Rewards after the applicable expiration date shall be forfeited, not reinstated and not refundable.
  • Members shall pay the price difference if the Transaction value is higher than the amount of Rewards used for redemption. However, in the event where the Transaction value is lower than that of the Rewards, the price difference will not be refunded.

Internet Delays

  • The Loyalty Programme and / or the Mobile App may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the mobile or electronic device used by the Member being faulty, not connected, out of range, switched off or not functioning. Secret Recipe shall not be held responsible for any failure of recording any points accumulation, redemption of points or other privileges, and other Mobile App usage related failures, damages or losses resulting from such problems.