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About Product

Secret Recipe cakes are proudly Halal certified to the highest standard from the Department of Islamic Development of Malaysia (JAKIM).

For more info, please refer: www.halal.gov.my

Please keep the cake to chiller within 30 minutes to avoid melting and maintain the quality of the cake. All cakes must be kept refrigerated (2°c – 6°c) at all times before serving.

All cakes are made using fresh ingredients, Secret Recipe strongly recommend to consume the cake within the same day of purchase.

If there’s any leftovers, please keep the cake fully sealed in an air-tight plastic container in the fridge to prevent dehydration/contamination and consume as soon as possible.

All Secret Recipe cakes are 8inch – 9inch in diameter. Secret Recipe cakes (1 recipe) are available in standard round or square shape only.

If you are looking for customized size cake, you may contact the nearest outlet to you to place order. Secret Recipe do not offer delivery service for customized size cake and customer is required to arrange self-pickup for the cake at the nearest outlet. Please be noted that the outlet needs at least 5-7 days to process your order.

Outlet List: https://www.secretrecipe.com.my/locations/

Secret Recipe cake’s size can be customized based on recipe (e.g. 1 recipe = 2KG, 2 recipe = 4KG) instead of weight (KG).

If you are looking for 3D cake design, you may contact the nearest outlet to you to place order. Secret Recipe do not offer delivery service for 3D cake and customer is required to arrange self-pickup for the cake at the nearest outlet. Please be noted that the outlet needs at least 5-7 days to process your order.

Outlet List: https://www.secretrecipe.com.my/locations/

Secret Recipe cakes are not vegetarian/vegan friendly though we have 1 eggless cake - Oreo Cheesecake. Secret Recipe cheesecakes’ base uses biscuits or cookies and generally butter is used and it may contain eggs and milk. All cheesecakes may contain fish-based gelatin and will not be suitable for vegetarian dietary.

SR GO!

You can now order in advance for your favorite food, beverage and cakes through SR GO! and collect them or have them deliver to your homes at preferred time at your preferred Secret Recipe outlet.

Skip the Queue | Cashless Payment | Save Time | Collect Rewards & Earn Points | Exclusive Promo

Pick Up & Delivery service is available at most Secret Recipe outlets. Do select your preferred outlets from the Order tab.

Just follow these simple steps:

•    Open Secret Recipe App or Secret Recipe website
•    Click on Order
•    Select Pick Up
•    Choose preferred outlet
•    Select preferred date and time
•    Select items from menu
•    Confirm order, pay and pick up your order at selected time!

Just follow these simple steps:

•    Open Secret Recipe App or Secret Recipe website
•    Click on Order
•    Select Delivery
•    Fill in address
•    Choose preferred outlet
•    Select preferred date and time
•    Select items from menu
•    Confirm order, pay and your order will be delivered at selected time!

You can show your order details to Secret Recipe staff once you arrive at the outlet. Secret Recipe staff will pass you the order with takeaway packaging.

Yes. You may fill in the name and contact number of the person you're ordering for at the Order Page for Delivery.

You may check your order through the following steps:

Step 1: Go back to the page order
Step 2: Key In your phone number and click the button "Check Order"
Step 3: You should be able to see their order confirmation details

Applicable delivery charges will depend upon the location of the delivery address. You can check the delivery charges for your order during checkout.

There is no minimum order requirement for both Pick Up & Delivery service.

Pick Up & Delivery time in outlet is depends on the outlet operating hours.

You can place your future orders 1 day in advance. Please select ‘Later’ and choose your preferred date and time during ordering.

Yes, you can place an order as a guest instead of a member. You may also log in to enjoy member exclusive deals and rewards.

Orders will only be processed upon receipt of full payment.

Secret Recipe will not accept responsibilities for late or non-deliveries under the following circumstances:

•    Recipient is not present at the address given at the time which the delivery was requested to take place.
•    The address given was incorrect or insufficient.
•    No such person at the given address.
•    No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully.
•    In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
•    Refusal of any item by the recipient will still be considered as delivered and no refund will be made.

Please read and agree on the Order Policy and Online Policy before proceed to checkout.

Order

Yes, Secret Recipe can write a simple message on the cake upon request. Please provide your message to Secret Recipe at the "Special instructions" column.

Yes, a knife will be provided for all cake orders. You may request for the number of candles at the "Special instructions" column.

Our pick-up and delivery services only accepts local giro and credit cards issued by Malaysian banks for the time being.

Perhaps you may consider to ask your Malaysia friends to help make purchase on behalf.

Payment / Cancellation / Refund

Secret Recipe accepts both debit/credit cards (Visa & Master), FPX, E-Wallet (TnG, Grabpay, Maybank, Boost, Shopee and etc.)

No cancellation and changes allowed if the order has been full prepared. In the event that cancellation is needed, the order will still be chargeable at the full price.

Once orders have been processed, refunds or changes to the orders will not be possible.

Please reach out to Customer Service team at feedback@secretrecipe.com.my to check on the status of your delivery. Secret Recipe Customer Service will investigate accordingly and provide you with a refund should it be ascertained that the delivery to you was not made. Should it be ascertained that if no one was at the location to accept delivery for the allocated time slot, no refund will be provided.

You will see an error message if the transaction was unsuccessful. Your credit card will not be charged if the transaction was unsuccessful. In this event, do take note of the error message and notify Secret Recipe office via email feedback@secretrecipe.com.my for investigation purposes.

Please make sure to check the items upon delivery as once the items have been collected Secret Recipe won't be able to take responsibility for any damage.

If the items are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please reach out to Customer Service team at feedback@secretrecipe.com.my.

Secret Recipe outlet staff will contact you to cancel the order and Customer Service will be in touch soon for refund details and arrangement.

Customer Service

Please Click "Forget your password?" to verify and reset your passwords.

If you have further questions which are not listed above, please contact Secret Recipe Customer Service at feedback@secretrecipe.com.my.