It’s no secret that passion and people form the foundations of Secret Recipe.
With countless opportunities to grow within our organization ranging from Kitchen Crew to Service Manager and above, you will acquire many skills along your career path such as teamwork, leadership, accountability and communications.
-Ensures that outlet teams are delivering excellent customer service in the area
-Ensures that all customer feedback is appropriately addressed
-Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back
-Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership. This includes:
➢ Compliance with all legal, financial and operating company policies and procedures
➢ Food safety, sanitation, cleanliness, security and halal requirements are followed at all times
➢ All in outlet SOPs are strictly adhered to at all times
➢ All products and services going out to customers are of high quality and within standard
➢ Outlet is well kept and maintained, representing the brand appropriately
-Ensures that all outlets within area are adequately staffed at all levels
-Creates positive people culture and working environment within all outlets in area where people are motivated
-Monitors staff retention and turnover, initiates plans to retain people
-Values and respects diversity
b)Training and Development
-Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.
-Ensures that training and development of outlet teams are of high quality and timely
-Sets targets, tracks and monitors performance of individual outlets
-Drives action plans to achieve these targets
-Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.
-Control Shrinkages, store theft and fraud
-Improves product mix to improve sales productivity for better food cost
-Always looking for opportunities to grow brand in area
b)New Outlet Openings and New Products
-Leads and supports new outlet openings/ new products, ensure that it is adequately resourced and set up for success
-Coaches and supports new outlet management
-Implements plans to reach Financial and Operational goals