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Frequently Asked Questions

Secret Recipe cakes & food are proudly Halal certified to the highest standard from the Department of Islamic Development of Malaysia (JAKIM).

For more info, please refer: www.halal.gov.my

Food
Secret Recipe encourages you to consume your food within 2 hours to ensure the safety and freshness of your food. If you are not planning to consume your food immediately, please store your food properly for safe consumption at a later time.

Cake
All cakes are made using fresh ingredients, Secret Recipe strongly recommends you to consume the cake on the same day of purchase. Do note the cake shouldn't be kept at room temperature for longer than 30 mins (cream cake) - 1 hour to avoid melting and to maintain the quality of the cake. If there’s any leftovers, please keep the cake fully sealed in an air-tight plastic container in the fridge to prevent dehydration/contamination and consume as soon as possible. 

You can now order in advance for your favorite food, beverage and cakes through SR GO! Pick Up or get them delivered to your homes via GrabFood. 

*Pick Up services are available in most Secret Recipe outlets in Georgetown, Johor Bahru, Kuching, Kota Kinabalu, Ipoh and many more.

*Delivery services are available throughout the entire Klang Valley including Putrajaya, Cyberjaya, Shah Alam, Kajang, Rawang and many more.

Here's SR GO! Pick Up ordering page: https://bit.ly/SR_GO

 

Applicable delivery charges will depend upon the location of the delivery address. You can check the delivery charges for your order during checkout.

Yes, you may choose your preferred date and time slot during ordering.

It varies depending on the cake, food and/or drink that you have ordered. You may refer to the order status in the Check Order status.

Yes, our delivery partner (GrabFood) does offer same-day delivery. You may choose your preferred date and time during ordering. 

No cancellation and changes are allowed if the order has been full prepared. In the event that cancellation is needed, the order will still be chargeable at the full price. You may reach out to the outlet directly to check on your order status.