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We are proudly Halal certified to the highest standard from the Department of Islamic Development of Malaysia (JAKIM).

For more info, please refer: www.halal.gov.my

Please keep the cake to chiller within 30 minutes to avoid melting and maintain the quality of the cake. All cakes must be kept refrigerated (2°c – 6°c) at all times before serving.

Our cakes are made using fresh ingredients, we strongly recommend to consume the cake within the same day of purchase.

If there’s any leftovers, please keep the cake fully sealed in an air-tight plastic container in the fridge to prevent dehydration/contamination and consume as soon as possible.

Our cakes generally range from approximately ±6 to ±9 inches in diameter.

• ±6-inch cake: Ideal for small birthday parties or intimate family celebrations.

• ±7–7.5-inch cake: Great for office gatherings or anniversary dinners.

• ±8–8.5-inch cake: Perfect for holiday feasts and festive get-togethers.

• ±9-inch cake: Best for larger events such as milestone birthdays, engagements, or intimate weddings.

If you are looking for customized size cake, you may contact the nearest outlet to you to place order. We do not offer delivery service for customized size cake and customer is required to arrange self-pickup for the cake at the nearest outlet. Please be noted that the outlet needs at least 5-7 days to process your order.

Outlet List: https://www.secretrecipe.com.my/locations/

Our cake's size can be customized based on recipe (e.g. 1 recipe = 2KG, 2 recipe = 4KG) instead of weight (KG).

You’ll need to arrange self-pickup at your nearest outlet. Please note that our outlet requires at least 5–7 days to process your order.

Outlet List: https://www.secretrecipe.com.my/locations/

Our cheesecake bases use biscuits or cookies, which generally contain butter and may also include eggs and milk. All cheesecakes may contain fish-based gelatin and are therefore not suitable for a vegetarian diet.

Our Signature Black Forest Cake’s dark cherry coulis is made with real cherries for a naturally authentic flavour. While we take great care in its preparation, a cherry pit may occasionally be present. If that happens, simply remove it and continue enjoying your cake.

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Pick Up & Delivery service is available at most Secret Recipe outlets. Do select your preferred outlets from the Order tab.

*Pick Up services are available in most Secret Recipe outlets in Georgetown, Johor Bahru, Kuching, Kota Kinabalu, Ipoh and many more.

Just follow these simple steps:

•    Open Secret Recipe App or Secret Recipe website
•    Click on Order
•    Select Pick Up
•    Choose preferred outlet
•    Select preferred date and time
•    Select items from menu
•    Confirm order, pay and pick up your order at selected time!

We are currently working with our delivery partner (GrabFood) to deliver food, cakes & beverages. You may search for 'Secret Recipe' to place your order.

You can show your order details to Secret Recipe staff once you arrive at the outlet. Secret Recipe staff will pass you the order with takeaway packaging.

Yes. You may fill in the name and contact number of the person you're ordering for on GrabFood. 

You may check your order through the following steps:

Step 1: Go back to the page order
Step 2: Key In your phone number and click the button "Check Order"
Step 3: You should be able to see their order confirmation details

Applicable delivery charges will depend upon the location of the delivery address. You can check the delivery charges for your order during checkout.

There is no minimum order requirement for both Pick Up & Delivery service.

Pick Up & Delivery time in outlet is depends on the outlet operating hours.

You may refer to the order status.

You can place your future orders 1 day in advance. Please select ‘Later’ and choose your preferred date and time during ordering.

Yes, you can place an order as a guest instead of a member. You may also log in to enjoy member exclusive deals and rewards.

Orders will only be processed upon receipt of full payment.

Please read and agree on the Order Policy and Online Policy before proceed to checkout.

Yes, we can write a simple message on the cake upon request. Please provide your message to us at the "Special instructions" column.

Yes, a knife will be provided for all cake orders. You may request for the number of candles at the "Special instructions" column.

Our pick-up and delivery services only accepts local giro and credit cards issued by Malaysian banks for the time being.

Perhaps you may consider to ask your Malaysia friends to help make purchase on behalf.

We accepts both debit/credit cards (Visa & Master), FPX, E-Wallet (TnG, Grabpay, Maybank, Boost, Shopee and etc.)

No cancellation and changes allowed if the order has been full prepared. In the event that cancellation is needed, the order will still be chargeable at the full price.

Once orders have been processed, refunds or changes to the orders will not be possible.

Please reach out to our Customer Service team at feedback@secretrecipe.com.my to check on the status of your delivery. Our team will investigate accordingly and provide you with a refund should it be ascertained that the delivery to you was not made. Should it be ascertained that if no one was at the location to accept delivery for the allocated time slot, no refund will be provided.

*Delivery is not available until further notice.

You will see an error message if the transaction was unsuccessful. Your credit card will not be charged if the transaction was unsuccessful. In this event, do take note of the error message and notify Secret Recipe office via email feedback@secretrecipe.com.my for investigation purposes.

Please make sure to check the items upon delivery as once the items have been collected, we will not be able to take responsibility for any damage.

If the items are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please reach out to our Customer Service team at feedback@secretrecipe.com.my.

*Delivery is not available until further notice.

Our outlet staff will contact you to cancel the order and our Customer Service team will be in touch soon for refund details and arrangement.

Please Click "Forget your password?" to verify and reset your passwords.

If you have further questions which are not listed above, please contact Secret Recipe Customer Service at feedback@secretrecipe.com.my.

The SR Rewards Membership is Secret Recipe’s loyalty program, designed to provide members with exclusive rewards, promotions, and benefits. It allows members to earn and redeem points for a more personalised experience at Secret Recipe outlets.The SR Rewards Membership is Secret Recipe’s loyalty program, designed to provide members with exclusive rewards, promotions, and benefits. It allows members to earn and redeem points for a more personalised experience at Secret Recipe outlets.

Customers can join the program easily and at no cost by downloading the Secret Recipe Mobile App or registering online at https://member.secretrecipe.com.my.

Upon registration, new members receive 3 welcome vouchers that can be used immediately. These include a Free Coffee voucher, a 10% Off Voucher, and an RM3 Cash Voucher, giving new users a great start to their membership experience.

Secret Recipe collects selected personal data to better understand our members and tailor products, services, and promotions accordingly. This information also supports communication, customer service, marketing, and research activities. Providing this information is optional, and members may choose not to share it without affecting their access to general services.

Secret Recipe fully complies with the Personal Data Protection Act 2010 (PDPA) to ensure that all collected personal information is protected and handled with strict confidentiality. For more information: https://www.secretrecipe.com.my/online-policy

Membership tier changed because it is based on the total spending within a rolling 120-day period. To maintain or upgrade tier, members must meet the required spending threshold during this timeframe. The tiers are defined as follows: Member (RM0–RM199), Super Fans (RM200–RM399), and Sweet Elite (RM400 and above). Tier status is reviewed and updated automatically every 120 days based on the qualifying spend. If members spending falls below the required threshold, member tier may be downgraded. For more information, please visit https://www.secretrecipe.com.my/terms-of-use.

To update birthday information, members are advised to contact Secret Recipe’s Customer Service team at feedback@secretrecipe.com.my for assistance.

Yes, membership can be cancelled by emailing feedback@secretrecipe.com.my. Secret Recipe’s Customer Service team will assist with the process.

Members who forget their password can reset it by using the “Forgot Password” feature on the Secret Recipe Mobile App or the membership website.