Delivery/ Cancellation / Refund Policy

Delivery/ Cancellation / Refund Policy


Payment

Secret Recipe currently only accept payments via

  1. iPay88 for online bank transfers
  2. iPay88 for Visa or MasterCard
  3. iPay88 for Debit Card

Credit card payment is only acceptable for credit cards issued in Malaysia or Singapore.

All online transaction information will not be kept with www.secretrecipe.com.my and it’s all processed by ipay88’s secured payment gateway (www.ipay88.com).

General

Order Confirmation Notification
Customer orders are considered confirmed only upon receiving the

  1. Order Confirmation Email and
  2. Payment Confirmation Email
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Privacy Policy Pledge
The goal of www.secretrecipe.com.my is to constantly provide quality goods and excellent customer service. As such, Secret Recipe gather personal information (in the registration or ordering form) so as to allow us to know you better. With this information, Secret Recipe can then understand you better and provide a more enhanced and personalized shopping experience for you on our e-store. Personal information is kept solely for internal marketing and billing purposes only.

Read more: https://www.secretrecipe.com.my/online-policy/

Your Consent to Our Policy
By using this website, you consent to the collection and use of information by us. Information collected by us is for the sole purpose of completing sales transactions and conducting our internal customer appreciation programmes, and will be of strictest confidentiality. If Secret Recipe changes any of the privacy policies, Secret Recipe will post the changes on this page so that you are always aware of what information Secret Recipe collect and how Secret Recipe use it.

Cancellations Policy

There will be no cancellation allowed after the order is confirmed. In the event that cancellation is needed, the order will still be chargeable at the full price.

Refund Policy

Once orders have been processed, refunds or changes to the orders will not be possible.

Delivery

  1. Orders will only be processed upon receipt of full payment.
  2. Secret Recipe requires at least 4-5 hours to process your orders (except for Brownies that require 3 days).
  3. For a successful delivery, Secret Recipe require a full address, time of sending, contact number, sender & recipient’s name. Full address requires exact unit number, floor number, full street name, neighbourhood, city, state, postcode.
  4. Secret Recipe will not accept responsibilities for late or non-deliveries under the following circumstances:
    1. Recipient is not present at the address given at the time which the delivery was requested to take place.
    2. The address given was incorrect or insufficient.
    3. No such person at the given address.
    4. No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully.
    5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
    6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
  6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  7. In rare cases of delayed delivery due to circumstances beyond our control, Secret Recipe will not be held liable for any claims.
  8. Multiple products (max. 2 cakes) for delivery to the same venue at the same time, under the same customer bill will be charged a one-time delivery fee. Deliveries to multiple venues, even under the same customer bill, will be charged as separate deliveries.
  9. Should there be a request to redirect orders, there will be an additional administrative fee of RM20.
  10. No cancellations are allowed after the order has been confirmed unless special circumstances were being accorded on a case by case basis. An RM20 administrative fee is payable for each amendment done to the order to recover transaction charges imposed on payment made via our payment gateway partner like iPay88 and any other administrative costs.
  11. In the event where delivery order is out of stock, Secret Recipe will contact you to arrange for a replacement cake. It is our responsibility to replace a similar product of equal or lesser value.