SRMobile Wallet

SRMobile Wallet


Non-Participating Outlets

Non-Participating Outlets

Please be informed that these listed non-participating Secret Recipe outlets do not support SR Wallet as the internet connection is limited to none at their location.

KLANG VALLEY

  • CITRUS PARK, OUG
  • DAMANSARA HEIGHTS
  • GIANT KELANA JAYA
  • KLIA
  • KLIA SATELLITE BUILDING
  • KLIA 2
  • PANTAI HOSPITAL
  • PEARL AVENUE
  • PLAZA MONT KIARA
  • PUSAT PERUBATAN UNIVERSITY MALAYA (PPUM)
  • SKYPARK TERMINAL, SUBANG AIRPORT

JOHOR

  • AEON TAMAN UNIVERSITI
  • CITY SQUARE
  • DANGA CITY MALL
  • SENAI AIRPORT

PENANG

  • PENANG INTERNATIONAL AIRPORT (PGIA)

PERAK

  • GREENTOWN, IPOH
  • SERI ISKANDAR
  • AEON MALL TAIPING

SARAWAK

  • GIANT PETRA JAYA
  • SONG PLAZA
  • THE SPRING

TERENGGANU

  • TERENGGANU AIRPORT

Frequently Asked Question (FAQ)

Frequently Asked Question (FAQ)

1) Why is Secret Recipe Mobile App called SR Mobile Wallet?
SR is the abbreviation for Secret Recipe and it serves as a mobile wallet that allows you to load a monetary value on to your Secret Recipe mobile application for future purchases at Secret Recipe stores.

2) Where can I download SR Mobile Wallet in Malaysia?
You can download Secret Recipe from Google Playstore or Apple App Store in Malaysia.

3) What is the minimum reload for my SR Mobile Wallet?
The reload tier for your SR Mobile Wallet is RM30, RM50, RM150 and RM300. There is no set up fee or fee for usage.

4) What is the maximum value limit for my SR Mobile Wallet?
The maximum value limit for your SR Mobile Wallet is RM500.

5) What can I purchase using my SR Mobile Wallet?
The SR Mobile Wallet can be used to purchase anything in our store – from your favourite cakes, foods, beverages to latest merchandise.

6) What are the benefits of using a SR Mobile Wallet?
SR Mobile Wallet offers you greater convenience when making your purchases. With the ease of mobile payment, you can use it to purchase anything from your favourite cakes, foods, beverages to latest merchandise.

Besides the ease of convenience, you will get to enjoy the following benefit:

  • Reload bonus – Top-up and get free extra credit

7) How do I start enjoying SR Mobile Wallet?
By simply reloading and paying your purchases with SR Mobile Wallet at any participating store in Malaysia.

8) What happens if your store is facing system down/ offline, can I still make payment with my SR Mobile Wallet?
During system down / offline, we are unable to accept payment via SR Mobile Wallet.

9) Why did Secret Recipe introduce the SR Mobile Wallet in Malaysia?
It’s our way of showing appreciation to you for being our loyal Secret Recipe customer. It is always our goal to deliver great dining experience to you. As we keep improving, we’re able to identify a better way to create convenience and rewarding you back with benefits of using your SR Mobile Wallet.

10) How can I find out the balance in my SR Mobile Wallet?
You can check your balance in your SR Mobile Wallet or email to feedback@secretrecipe.com.my.

11) What should I do if my SR Mobile Wallet account is lost, stolen or faulty?
If your SR Mobile Wallet is registered, you will be able to can be deactivate by contacting our Customer Care Team by phone on 03-7804 9206 to stop usage of the Mobile Wallet. You are required to activate a new Secret Recipe Mobile Wallet with the minimum load amount of RM30 and transfer the balance from the deactivated Mobile Wallet into the new Mobile Wallet online upon registration of the new Mobile Wallet. We can only replace the balance remaining on the Mobile Wallet from the time it was deactivated. Your Secret Recipe Mobile Wallet balance is only protected from the point in time that you notify us that the Mobile Wallet is lost, stolen or damaged. The transfer of value of the deactivated Mobile Wallet must be done within 30 days from the date it was deactivated; in which if you fail to do so, the value in the deactivated Mobile Wallet will be forfeited.

12) How do I reload my SR Mobile Wallet?
You can reload your SR Mobile Wallet at any participating Secret Recipe store in Malaysia OR simply reload it on mobile application.

13) Is there an expiration date on my SR Mobile Wallet?
Your Secret Recipe Mobile Wallet will expire if not used in 18 months after the last transaction transacted.

14) Can I make partial payment with my SR Mobile Wallet?
You cannot split payment on a transaction using your SR Mobile Wallet.

15) Can I request for a replace or refund for a recent reload on SR Mobile Wallet?
The Secret Recipe Mobile Wallet is to be treated like cash. It cannot be replaced or refunded if lost, stolen or damaged unless you have registered it and reported the loss as described in Secret Recipe Mobile Application Account Terms of Use and Agreement on www.secretrecipe.com.my.

16) How does Secret Recipe protect my privacy after I register my SR Mobile Wallet?
Under the Secretrecipe.com.my online policy, you may control whether or not you receive information about special promotions and events from Secret Recipe.

17) Can I update my personal particulars on my SR Mobile Wallet?
Yes, you can view or update your personal particulars on SR Mobile Wallet.


Secret Recipe Mobile Application Account Terms of Use and Agreement

Last Revised: 26th September 2016

USE OF THE SECRET RECIPE MOBILE WALLET PROGRAM AND MOBILE APPLICATION (THE “SECRET RECIPE MOBILE WALLET”, “APPLICATION” ) CONSTITUTES ACCEPTANCE OF THESE TERMS OF USE (“TERMS”), AS SUCH MAY BE REVISED BY SECRET RECIPE FROM TIME TO TIME, AND IS A BINDING AGREEMENT BETWEEN THE USER (“USER”, “YOU”) AND SECRET RECIPE CAKES AND CAFE SDN. BHD. (“SECRET RECIPE”, “US”) GOVERNING THE USE OF THE SECRET RECIPE MOBILE WALLET AND MOBILE APPLICATION.

THE USE OF SECRET RECIPE MOBILE WALLET AND MOBILE APPLICATION IS GOVERNED BY THE TERMS OF THIS AGREEMENT. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE USING YOUR SECRET RECIPE MOBILE WALLET AND MOBILE APPLICATION. IF YOU DO NOT UNDERSTAND THESE TERMS YOU MAY CALL 03-7804 9206 TO DISCUSS YOUR CONCERNS WITH US BEFORE YOU FIRST USE YOUR SECRET RECIPE MOBILE WALLET AND MOBILE APPLICATION.

BY DOWNLOADING OR INSTALLING THE APPLICATION USER ACKNOWLEDGES AND AGREES TO BE BOUND BY THESE TERMS. IF USER DOES NOT AGREE TO THESE TERMS USER SHOULD UNINSTALL THIS APPLICATION IMMEDIATELY.

PLEASE ALSO TAKE THE TIME TO REGISTER YOUR SECRET RECIPE MOBILE APPLICATION ACCOUNT AFTER INSTALLING AS THIS WILL ENSURE YOU THE SECURITY IN THE EVENT THAT YOUR MOBILE WALLET IS LOST, STOLEN OR DAMAGED.

WE RECOMMEND YOU KEEP A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

PART ONE: SECRET RECIPE MOBILE WALLET GENERAL TERMS

About Your Account; Secret Recipe Purchases Only
The Secret Recipe Mobile Application is introduced to you by Secret Recipe. It allows you to load a monetary value on to your Secret Recipe Mobile Wallet for future purchases at Secret Recipe stores. The Secret Recipe Mobile Wallet can be used to make any purchases at Secret Recipe stores except for purchase of Secret Recipe Gift Certificates. The Secret Recipe Mobile Wallet is to be treated like cash. It cannot be replaced or refunded if lost, stolen or damaged unless you have registered it and reported the loss as described below. The monetary value that you load onto your Secret Recipe Mobile Wallet is a pre-payment only for the goods and services of Secret Recipe outlets. No credit card, credit line, overdraft protection or deposit account is associated with a Secret Recipe Mobile Wallet. No interest, dividends or any other earnings on funds loaded on to a Secret Recipe Mobile Wallet will accrue or be paid or credited to you by Secret Recipe. The value associated with the Secret Recipe Mobile Wallet is not insured or guaranteed by any person or entity.

Your Secret Recipe Mobile Wallet is only valid for use in Secret Recipe stores in Malaysia only. We reserve the right not to accept any Secret Recipe Mobile Wallet or otherwise limit use of a Secret Recipe Mobile Wallet if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.

Loading Value on Your Mobile Wallet
In Malaysia, you can load value onto a Secret Recipe Mobile Wallet by using cash, credit card and/or debit card by visiting any Secret Recipe store in Malaysia. If you choose to top up your Secret Recipe Mobile Wallet online, any personal data which you provide to us in order to do so will be held pursuant to authorized 3rd party payment gateway, MOLPay Sdn Bhd’s Privacy Policy (http://www.molpay.com/v3/privacy-policy) on servers in Malaysia and by proceeding with the topping up facility, you will be agreeing to this arrangement. Loading a Secret Recipe Mobile Wallet with another Secret Recipe Mobile Wallet is not allowed. The minimum amount that can be loaded into a Secret Recipe Mobile Wallet for the first time is RM30. A maximum amount of RM500 is permitted on a Secret Recipe Mobile Wallet at any given time and the amount that can be reloaded into a Secret Recipe Mobile Wallet must be in denominations of RM30, RM50, RM150 and RM300. Secret Recipe may change these maximum and minimum amounts at any time by notifying you at the point of sale or on the Secret Recipe web site and such change shall not constitute an amendment to this agreement.

Fees and Expiry Date

Secret Recipe does not charge any fees for the issuance, activation, use or reloading of your Secret Recipe Mobile Wallet. Your Secret Recipe Mobile Wallet will expire if not used in 18 months after the last transaction transacted.

Receipts and Statements
Mobile Wallet holders are not sent statements of itemized transactions from a Secret Recipe Mobile Wallet account. You can check the balance of your Secret Recipe Mobile Wallet or review recent transactions on your Secret Recipe Mobile Wallet or by email to feedback@secretrecipe.com.my. Keep your receipts and check your online statement to ensure that your account balance is correct.

Redemption
The Malaysia Secret Recipe Mobile Wallet cannot be exchanged for cash or credit balance unless required by and subject to the terms of this agreement. All reward benefits are valid only within their stipulated periods.

Complaint Handling
We reserve the right to correct the balance of your Secret Recipe Mobile Wallet account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Secret Recipe Mobile Wallet, please contact our Customer Care Team by phone on 03-7804 9206 and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date you become aware of the error. You should monitor your transactions and account balances closely.

Optional Registration; Liability for Unauthorised Transactions

Because your Secret Recipe Mobile Wallet is used like cash for purchases from Secret Recipe, you are responsible for all transactions associated with your Secret Recipe Mobile Wallet, including unauthorized transactions. There are no replacements for lost, stolen or damaged Secret Recipe Mobile Wallets. However, for registered Secret Recipe Mobile Wallet, the Mobile Wallet can be deactivated by contacting our Customer Care Team by phone on 03-7804 9206 to stop usage of the Mobile Wallet. You are required to activate a new Secret Recipe Mobile Wallet with the minimum load amount of RM30 and transfer the balance from the deactivated Mobile Wallet into the new Mobile Wallet online upon registration of the new Mobile Wallet. We can only replace the balance remaining on the Mobile Wallet from the time it was deactivated. Your Secret Recipe Mobile Wallet balance is only protected from the point in time that you notify us that the Mobile Wallet is lost, stolen or damaged. The transfer of value of the deactivated Mobile Wallet must be done within 30 days from the date it was deactivated; in which if you fail to do so, the value in the deactivated Mobile Wallet will be forfeited.

In the event of an unregistered Mobile Wallet is lost, any remaining balance of the Mobile Wallet is forfeited.

To register your Mobile Wallet, please create an account on Secret Recipe Mobile Application. Please notify us immediately if there is a change of information provided for registration. Personal information which you provide to us for purposes of registering your Secret Recipe Mobile Wallet will be held pursuant to Secret Recipe Privacy Policy which is available on this website at www.secretrecipe.com.my (“Secret Recipe Website”). If your registered Secret Recipe Mobile Wallet is lost, stolen or damaged, you should contact us immediately at 03-7804 9206.

PART TWO:  IMPORTANT LEGAL TERMS
Apple and Google Terms and Conditions; Secret Recipe Policies

These Terms supplement and incorporate (a) in case the Application is distributed through Apple, Inc.’s (“Apple”) system, Apple’s Terms and Conditions (located at www.apple.com/legal/itunes/us/terms.html#service) including, without limitation, the Licensed Application End User License Agreement provided therein (“Apple Terms”); (b) in case the Application is distributed through Google Inc’s (“Google”) system, Google Play Terms of Service (located at http://play.google.com/about/play-terms.html) (“Google Terms”) and (c) other Secret Recipe policies (“Secret Recipe Policies”), including the terms of use for the Secret Recipe Website and the Secret Recipe Mobile Wallet, posted at www.secretrecipe.com.my (“Secret Recipe Website”). If any of the provisions of the Apple Terms, Google Terms or any applicable Secret Recipe Policies conflict with these Terms, these Terms will control, solely to the extent such terms apply to the Application.

User License
Subject to these Terms, Secret Recipe grants the User a personal, non-exclusive, non-transferable, limited and revocable license to use the Application for personal and/or non-commercial use only on an Apple iPhone, iPad or iPod Touch or an Android device (each a “Device”) owned or controlled by User as permitted by the Apple Terms or the Google Terms and in accordance with these Terms (“User License”). Any use of the Application in any other manner, including, without limitation, resale, transfer, modification or distribution of the Application or text, pictures, music, barcodes, video, data, hyperlinks, displays and other content associated with the Application (“Content”) is prohibited. This Agreement and User License also governs any updates to, or supplements or replacements for, this Application unless separate terms accompany such updates, supplements or replacements, in which case the separate terms will apply.

User Information
Some functionality of the Application, including Online Payment, purchase of Secret Recipe Virtual Mobile Wallet (“E-Mobile Wallet”) and location based services and functionality, may require the transmission of information provided by the User including but not limited to user names and passwords, addresses, e-mail addresses, financial information (such as credit Mobile Wallet numbers), the International Mobile Equipment Identity number accessed in the User’s Device, phone-book information, information related to a Secret Recipe Mobile Wallet or GPS location (“User Information”). If the User uses such Application functionality, the User consents to the transmission of User Information to Secret Recipe, its agents and/or service providers and authorizes Secret Recipe, its agents and/or service providers to record, process and store such User Information as necessary for the Application functionality and for purposes described in the Secret Recipe Privacy Policy located at Secret Recipe Website. The User is solely responsible for maintenance of the confidentiality and security of any User Information transmitted from or stored on a Device for purposes of the Application, including Online Payment, for all transactions and other activities undertaken with any Secret Recipe Mobile Wallet registered in the User’s name or in relation to purchase of Secret Recipe E-Mobile Wallet, whether authorized or unauthorized. The User agrees to immediately notify Secret Recipe of any unauthorized transactions associated with the Application including Online Payment or any other breach of security. Secret Recipe shall not be responsible for any losses arising out of the loss or theft of User Information transmitted from or stored on a Device or from unauthorized or fraudulent transactions associated with the Application.

Acceptable Use
Use by the User of the Application and any Content and User Information transmitted in connection with the Application is limited to the contemplated functionality. The User agrees that his or her use of the Application and any Content must comply with these Terms and the Secret Recipe Policies. In no event may the Application be used in a manner that (a) harasses, abuses, stalks, threatens, defames or otherwise infringe or violate the rights of any other party (including but not limited to rights of publicity or other proprietary rights); (b) is unlawful, fraudulent or deceptive; (c) uses technology or other means to access the Application, Secret Recipe Website or Content that is not authorized by Secret Recipe; (d) use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” to access the Application, Secret Recipe Website or Content; (e) attempts to introduce viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (f) attempts to gain unauthorized access to Secret Recipe computer network or user accounts; (g) encourages conduct that would constitute a criminal offense, or that gives rise to civil liability; (h) violates these Terms; (i) attempts to damage, disable, overburden, or impair Secret Recipe servers or networks; or (j) fails to comply with applicable third party terms (collectively “Acceptable Use”). Secret Recipe reserves the right, in its sole discretion, to terminate any User License, terminate any User’s participation in Online Payment, remove Content or assert legal action with respect to Content or use of the Application, including Online Payment, that Secret Recipe reasonably believes is or might be in violation of these terms of Acceptable Use or Secret Recipe Policies including the Secret Recipe Mobile Wallet Terms and Conditions, but Secret Recipe failure or delay in taking such actions does not constitute a waiver of its rights to enforce these Terms.

Indemnification

At Secret Recipe request, the User agrees to defend, indemnify, and hold harmless Secret Recipe, Secret Recipe Company and their affiliated companies, and their employees, contractors, officers, and directors from any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, expenses (including attorney’s fees) that arise from the User’s use or misuse of the Application (including Online Payment), violation of these Terms or violation of any rights of a third party. Secret Recipe reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the User, in which event the User will cooperate in asserting any available defenses. In the event of any third party claim that the Application or User’s possession and use of the Application infringes that third party’s intellectual property right, Secret Recipe, not Apple or Google, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

No Warranties
SECRET RECIPE IS PROVIDING THE APPLICATION TO THE USER “AS IS” AND THE USER IS USING THE APPLICATION AT HIS OR HER OWN RISK. TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW, SECRET RECIPE DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OR CONDITIONS THAT THE APPLICATION IS MERCHANTABLE, OF SATISFACTORY QUALITY, RELIABLE, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, NON-INFRINGING OR FREE OF DEFECTS OR ERRORS OR ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, OR THAT THE USE OF THE APPLICATION BY THE USER IS IN COMPLIANCE WITH LAWS APPLICABLE TO THE USER OR THAT USER INFORMATION TRANSMITTED IN CONNECTION WITH THE APPLICATION (INCLUDING AS PART OF ONLINE PAYMENT) WILL BE SUCCESSFULLY, ACCURATELY OR SECURELY TRANSMITTED.

No Liability

Secret Recipe will not be liable the User for:

  • any loss of income, business, goodwill or profits arising out of this agreement;
  • any unauthorized access to or alteration, theft or destruction of the Secret Recipe Mobile Wallet;
  • the consequences of any delay or mistake relating to the use of Secret Recipe Mobile Wallet caused by any circumstances beyond Secret Recipe’ control;
  • any loss or damage which was not caused by Secret Recipe’ breach of this agreement or breach of legal duty of care;
  • any loss or damage which was not a reasonably foreseeable result of either Secret Recipe’ breach of this agreement or breach of legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time Secret Recipe and the User entered into this agreement, such loss was contemplated by the User and by Secret Recipe; or
  • any loss or damage suffered by the User as a result of the User failing to take reasonable precautions against such loss or damage.

Marks, Application and Content
“Secret Recipe”, “Secret Recipe Cakes & Café Sdn Bhd”, the Secret Recipe logo, and other Secret Recipe trademarks, service marks, graphics and logos used in connection with the Application are trademarks or registered trademarks of Secret Recipe Company (collectively “Secret Recipe Marks”). Other trademarks, service marks, graphics and logos used in connection with the Application are the trademarks of their respective owners (collectively “Third Party Marks”). The Secret Recipe Marks and Third Party Marks may not be copied, imitated or used, in whole or in part, without the prior written permission of Secret Recipe or the applicable trademark holder. The Application and the Content are protected by copyright, trademark, patent, trade secret, international treaties, laws and other proprietary rights, and also may have security components that protect digital information only as authorized by Secret Recipe or the owner of the Content.

Governing Law and Jurisdiction
These Terms are governed by the laws of Malaysia, without regard to conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods shall have no applicability. The User irrevocably consents to the exclusive jurisdiction of the courts of Malaysia for purposes of any legal action arising out of or related to the use of the Application or these Terms.

Changes
Secret Recipe reserves the right to change or modify these Terms or any other Secret Recipe Policies related to use of the Application at any time and at its sole discretion by posting revisions on the Secret Recipe Website. Continued use of the Application following the posting of these changes or modifications will constitute acceptance of such changes or modifications.

Severability
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Assignment
We may transfer all or part of this agreement without such transfer being considered a change to the agreement, by giving notice to you. The company or other entity to whom we transfer this agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this agreement so that you rights under this agreement are not detrimentally affected.

Entire Agreement; Construction
All correspondence entered into under this agreement will be in the English language. This agreement is the complete and exclusive statement of the agreement between you and Secret Recipe Cakes & Café Sdn Bhd and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement.

Changes
Secret Recipe reserves the right to change or modify these Terms or any other Secret Recipe Policies related to use of the Application at any time and at its sole discretion by posting revisions on the Secret Recipe Website. Continued use of the Application following the posting of these changes or modifications will constitute acceptance of such changes or modifications.

Enquiries or Questions
If you have any questions regarding this Secret Recipe Mobile Wallet Account Terms of Use and Agreement, or your Secret Recipe Mobile Wallet, please email our Customer Care Team at feedback@secretrecipe.com.my or call 03-7804 9206.

Secret Recipe Cakes & Café Sdn Bhd
42, 1st Floor,
Jalan SS25/28, Taman Mayang,
47301 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia.

Customer Service Line
Telephone :
603-7804 9206
Fax:
603-7803 7505

Monday to Friday, 8:30am to 5:30pm